Answer
Background
To streamline issue diagnosis and reduce repeated communication, Foxit provides FoxitInfoCollectTool.exe, an automated log collection tool.
This tool gathers all required data for troubleshooting Foxit PDF Editor on Windows, including optional extended logs when needed.
Applicable Products & Versions
- Product: Foxit PDF Editor (Windows version only)
- Versions:
- Perpetual licensed version 13.x and later
- Subscription licensed version 2025.x and later
Applicable Modules & Issue Types
|
Module |
Common Issues |
|
AIP |
Login failure, document opening failure |
|
Creator |
Conversion failure, unresponsiveness, or other exceptions |
|
eSign |
eSign-related issues |
|
iManage9 / iManage10 |
iManage module issues |
|
OCR |
Unresponsiveness or crash |
|
Physical Printing |
Printing failure or unresponsiveness |
|
RMS |
RMS login failure, RMS or protected document opening failure |
|
ShareFile |
ShareFile module issues |
|
SharePoint |
SharePoint module issues |
|
Update |
Update failure |
|
Webpage Functionality |
Webpage functionality abnormalities |
Tool Download Link
Download FoxitInfoCollectTool.exe
How to Collect Logs:
1.Prerequisites:
Ensure Foxit PDF Editor is installed and not running before starting the tool.
2.Run the Tool with Administrator Privileges
Right-click on FoxitInfoCollectTool.exe, then select "Run as administrator" to launch the tool with elevated privileges. This will automatically activate debug mode.
3.Default Save Location for Logs
Logs will be saved by default to:
C:\Users\[current user]\Desktop\FoxitExtractInfo
To change the save location, set a new path (e.g., D:\FoxitExtractInfo).
4.Enable Additional Logs
If logs for Activation, Login, Update, Start page, or Preview modules are required, check the option:
"Enable activation, login, update, start page, preview logs (may require administrator privileges)"
5.Clear Previous Logs
If you have used the tool before, click the "Clear logs" button to delete any previous log data.
6.Reproduce the Issue
Open Foxit PDF Editor and reproduce the issue. Ensure the application remains running—do not close it.
7.Collect Logs
Return to FoxitInfoCollectTool.exe and click the "Collect Logs" button to gather the logs.
8.Mask Sensitive Data (Optional)
If needed, you can mask sensitive data in the logs by clicking the Data Masking button. After the prompt "Data masking success!" appears, click OK to close the message
8.Close the Application and Tool
Close Foxit PDF Editor, then close the Foxit Info Collect Tool. Closing the tool will automatically deactivate debug mode.
10.Send the Logs for Analysis
Submit a case to forward the collected logs located in the FoxitExtractInfo folder to the Foxit Support team for further analysis.