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Fix Sharing Violation Errors in Foxit PDF Editor

Troubleshoots the sharing violation error encountered when accessing a file path in Foxit PDF Editor or Reader.

Answer

Issue:
When working in Foxit PDF Editor/Reader (saving, opening,etc), the following message appears:
Encountered a sharing violation while accessing [path]\[file name].[extension]

Causes:
Foxit PDF Editor/Reader is being blocked from accessing the file in some folders.
This could occur due to :

  • Windows file/folder permissions.
  • Security software scans/blocks the file, preventing Foxit app from accessing it.

Solution:

Permissions:
Check that your user account has Full Control for the folders where the PDF files are located. If not sure how to do this, work with your IT/Computer support.

Disable Antivirus:

1.Disable the antivirus software on the system completely and try opening or saving the PDF file again.

2.If saving is possible with antivirus software disabled,please do the following:
1) Check for antivirus software updates
2) Add Foxit PDF Editor/Foxit PDF Reader as white lists in your Antivirus application.
3.More Troubleshooting
1) Click on "Help">"About Foxit PDF Editor”/"About Foxit PDF Reader”,click on "Check for Update" button to check if Foxit app is fully updated.
2)Test saving the PDF file to another location (on the local hard drive).
3)Create a Windows User Account by referring to this article , avoiding special characters in usernames.
4):Check the Windows Event log for any errors.
5):Use the Process Monitor to obtain the log file for Foxit Dev team to do further analysis to see which software (other than Foxit) is accessing the path by following steps below:
(1)Download ProcessMonitor.zip from this page,unzip it to get the Process Monitor "Procmon.exe" tool,please double click on it to open it.
(2)Start Procmon.exe , click on the Filter tab>Filter to bring up the "Process Monitor Filter" dialog box,please select Process Name is FOXITPDFEDITOR.EXE or FOXITPDFReader.exe there,click on"Add" "OK""OK" to save the setting.


(3) Launch Foxit PDF Editor/Foxit PDF Reader to reproduce the same problem.
(4) In the Procmon window, click "File>Save" to save as a PML file and provide it to Foxit Support team. To reach out to Foxit support team,please click here to submit a ticket.