Foxit Subscription Renewal: Step-by-Step Guide
Provides a guide for renewing a Foxit product subscription.
Answer
This guide outlines how Foxit handles subscription renewal Notifications for both online and offline orders, including key timelines and communication practices.
Renewal Notification Schedule
Foxit sends renewal reminders based on the type of order and subscription status. Below is a breakdown of how and when notifications are sent:
1. Online Orders – Active Subscribers
- Audience: Subscribers with active auto-renewal who purchased through the Foxit online store
- Notification Timing
- 60 days before renewal
- 35 days before renewal
- 20 days before renewal
- Final Notification - Day of Renewal
- Conditions:
- You must be on auto-renewal
2. Online Orders – Cancelled Subscribers (Within 1-Year Validity)
- Audience: Users who canceled but are still within their subscription validity
- Notification Timing:
- Triggered at key intervals (e.g., 180, 210, 270, 300, 330, 345, and 365 days from subscription start)
- Content Focus:
- Resources
- Features
- Security & Compliance
- Renewal Offers
3. Offline Orders – Direct Customers
- Audience: Customers with offline purchases (non online store orders)
- Notification Timing:
- 45 days before renewal
- 30 days before renewal
- 15 days before renewal
- 7 days before renewal
- Final Notification - Day of Renewal
- Note: Scheduled email reminders begin July 28, 2025.
4. Offline Orders – Channel Partners
- Audience: Orders placed through Channel Partners
- Notification Timing:
- 45 days before renewal
- 30 days before renewal
- 15 days before renewal
- 7 days before renewal
- Final Notification - Day of Renewal
- Note: Orders placed through external platforms (e.g., CloudBlue, Microsoft) are not supported for automated renewal reminders.
Renewal Email Notification Cadence
To ensure customers are well-informed and prepared ahead of their license expiration
Below is the renewal reminders for both Online and Offline orders:
Renewal Notification Schedule
| Notification | Online Orders | Offline Orders |
|---|---|---|
| 1st Notification | 65 days prior | 45 days prior |
| 2nd Notification | 35 days prior | 30 days prior |
| 3rd Notification | 20 days prior | 15 days prior |
| 4th Notification | — | 7 days prior |
| Final Notification | Day of renewal | Day of renewal |
What This Means for You
- Online Orders receive earlier notifications to allow ample time for renewal.
- Offline Orders follow a slightly more condensed schedule, with an additional reminder 7 days before expiration.
- The final notification is sent on the day your license is set to renew, ensuring you don’t miss the deadline.
Expiration of Licenses
Licenses that are not renewed by the Anniversary Date are considered expired and will be automatically removed from the account.
To reactivate licenses after removal from the Admin Console:
- A new order must be placed.
- The Foxit Admin may need to reassign the license to the end-user.
- The end-user will need to reactivate application.
License Removal Process
If licenses are not renewed, Foxit will removed upon expiration date, following this order of priority:
Licenses that have never been assigned
All assigned licenses of expired subscription