Answer
This article provides detailed instructions on how to retrieve and share crash logs when Foxit PDF Editor/Reader for Mac crashes.
Steps:
1.Open Console:
Open Finder and go to Applications, then open the Utilities folder and double-click Console.app to launch it.
2.Find Crash Reports:
Navigate to the Crash Reports section in the Console app.
3.Locate the App:
In Console, use the search field to look for entries related to Foxit PDF Editor or Foxit PDF Reader.
4.Reveal File:
Right-click the relevant crash entry and select Reveal in Finder to locate the .ips crash log file which you can then copy or attach when contacting Support.
5.Send Log:
Attach the .ips file to your support case when you submit it via the Foxit Case Submission Center (https://kb.foxit.com/s/).
Additionally, when sending the log, please provide other information that will assist Foxit Support in diagnosing the issue, such as:
1) Your operating system details.
2) The version number of Foxit PDF Editor/Reader you are using.
3) A description of the specific steps or actions that led to the crash.
4) Any sample files if the crash occurred while using a specific document.
Note:
This process applies to all versions of Foxit PDF Editor/Reader for Mac, including older releases.