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How to get Esign Log

Explains how to retrieve activity logs from Foxit eSign for troubleshooting or auditing purposes.

Answer

Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.

 

This article contains step-by-step instructions on how to get Esign log when having Esign issue in Foxit Editor client.

How to do

1. Open Registry Editor> Navigate to \HKEYCURRENTUSER\SOFTWARE\Foxit Software\Foxit PDF Editor 12.0\plugins\FoxitSign> Create new key "Log" (Type: REG_DWORD) and set the value as "1" like below picture.

2. Reproduce the issue, the log "FoxitSign.Log" will be generated in desktop. Then sending back to Foxit Support for further investigation.