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How to Get Log Files of Foxit Editor/Reader for Windows

Explains how to locate and collect log files from Foxit PDF Editor or Reader for Windows for troubleshooting purposes.

Answer

Support for Foxit PDF Editor v11 and v12 has been discontinued as of August 13, 2025. Upgrade to v14 to continue receiving support.

 

In this article, we will introduce some most used methods to collect log files for Foxit PDF Editor or Foxit PDF Reader.

1. Enable "Debug Mode" and get log files (glog folder)

Below are the suggested steps to enable "Debug Mode" and obtain logs for Foxit PDF Editor:

  1. Enable "Debug mode" in Foxit PDF Editor. Please refer to this article: How to enable Debug Mode in Foxit PDF Editor.
  2. In Foxit PDF Editor, operate to reproduce the issue.
  3. Please refer to the table as below and navigate to the specific folder to get the log files:
    Suitable for which version of Foxit PDF Editor? Location
    version 2023 or later %AppData%\Foxit Software\Continuous\Foxit PDF Editor\log\glog
    version 13 or later %AppData%\Foxit Software\Classic\Foxit PDF Editor\log\glog
    version 12 %AppData%\Foxit Software\Foxit PDF Editor\log\glog
    version 11 or earlier %UserProfile%\AppData\Local\Foxit PDF Editor\glog
2. Enable logging and get log files

Below are the suggested steps to enable and obtain logs for Foxit PDF Editor or Foxit PDF Reader:

  1. Create an empty file named "Enablelogging" and place it in the installation directory, such as "C:\Program Files (x86)\Foxit Software\Foxit PDF Editor" (for Foxit PDF Editor) or "C:\Program Files (x86)\Foxit Software\Foxit PDF Reader" (for Foxit PDF Reader).
  2. Launch Foxit PDF Editor or Foxit PDF Reader, and reproduce the issue.
  3. Please refer to the table as below and navigate to the specific folder to get the log files:
    Suitable for which version of Foxit PDF Editor? Location
    version 2023 or later %AppData%\Foxit Software\Continuous\Foxit PDF Editor\log
    version 13 or later %AppData%\Foxit Software\Classic\Foxit PDF Editor\log
    version 12 or earlier %AppData%\Foxit Software\Foxit PDF Editor\log
  4. Besides, a log folder named FoxitActivateLog or log files FoxitActivate.Log, FoxitLicenseManage.Log, and FoxitSubscribe.Log will be generated on the desktop. If the issue is an activation issue or a sign-in issue, please also provide these activation related log files to us.

 

3. Enable Foxit Creator log and get log files

Foxit Creator Log is used to obtain log files for following functionalities:

1) Foxit PDF Editor Printer

2) Office Addin

3) Chrome/IE/Firefox Addin

 

Below are the suggested steps to enable and obtain the Foxit Creator log files:

  1. Ensure to close Foxit PDF Editor.
  2. Open "Registry Editor" (https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10) to enable Foxit Creator log:
    2.a. Navigate to specific registry in "Registry Editor":
    Suitable for which version of Foxit PDF Editor? Location

    version 10 or later

    version 2023 or later

    		 HKEY_CURRENT_USER\SOFTWARE\Foxit Software\PDF Creator
    version 9 or earlier Computer\HKEY_CURRENT_USER\Software\Foxit Software\Foxit PDF Creator
    2.b. Set the value of "EnableLog" to 1. if this does not exist, please add a new entry with name "EnableLog", DWORD type and value 1. For example:
  3. Operate to reproduce the issue.
  4. Please collect log files from following folders and provide them to us:
    4.a. %UserProfile%\AppData\Local\Temp\FoxPrint
    4.b. Please refer to the table as below and navigate to the specific folder to get the log files:
    Suitable for which version of Foxit PDF Editor? Location
    version 2023 or later %AppData%\Foxit Software\Continuous\Foxit PDF Creator\Creator-Log
    version 13 or later %AppData%\Foxit Software\Classic\Foxit PDF Creator\Creator-Log
    version 12 or earlier %AppData%\Foxit Software\Foxit PDF Creator\Creator-Log