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How to get Logs for Failed Installation of Foxit PDF Editor on a Windows System

Answer

When encountering installation failures for Foxit PDF Editor on a Windows system, it is often necessary to collect installation logs to identify and troubleshoot the issue. Below is a detailed guide for retrieving installation logs based on the software version and installation method.

For Versions v2025.2.1,Version 14.0.1 and Later

1. Getting General Installation Logs

To collect logs for installation failures in these versions, follow the steps below:

  1. Run Command Prompt as Administrator: Open Command Prompt with administrative privileges.
  2. Perform Installation via Command Line: Execute the installation command with the /log parameter to generate the log file. For example: 
    "C:\Users\foxit\Desktop\GA_PDFEditor_AllLang_Online_Bundle_v2025.2.1.33197_x64_Continuous.exe" /log "D:\foxitinstalllog.txt"
    • The path inside the first set of quotes ("") should point to the actual location of the installation package on your system.
    • The path inside the second set of quotes ("") specifies the output directory and log file name format for the installation log. You can customize this path based on your preferences.

2. Getting Logs for Printer Installation Failures

If the failure is related to printer installation, the log file needs to be obtained separately. Follow these steps:

  • Navigate to the directory: C:\Users\Administrator\AppData\Local\Temp.
  • Locate the log file named: foxit_setup_ca.log.

 

For Versions Prior to v2025.2.1 and v14.0.1

1. Getting Logs for EXE Package Installation Failures

For earlier versions, installation logs can be collected directly from the failure interface. Alternatively, logs can be found in the following directory:

  • Path: C:\Users\Administrator\AppData\Local\Temp
  • Example of log file name: Foxit_PDF_Editor_20211104151915_000_FoxitSetup.log.

2. Getting Logs for MSI Package Installation Failures

Logs for MSI package installations can only be generated by installing via the command line with the /log parameter. Use the following example command:

msiexec /i "C:\Users\foxit\Desktop\GA_Phantom_AllLang_BIZ_Online_Full_v2019.Winter.29546.msi" /log "D:\foxitinstalllog.txt"
  • As with the EXE package, ensure that the first set of quotes ("") contains the correct path to the installation package.
  • The second set of quotes ("") specifies the output directory and log file name format, which can be customized.

3. Getting Logs for Printer Installation Failures

Similar to later versions, the CA log for printer installation failures can be found in the following location:

  • Path: C:\Users\Administrator\AppData\Local\Temp
  • Log file name: foxit_setup_ca.log.

Conclusion

Collecting installation logs is a critical step for diagnosing and resolving installation issues with Foxit PDF Editor. Depending on the software version and installation method (EXE or MSI), the log retrieval process varies. It is important to ensure accurate paths are provided for the installation package and log file output to successfully generate the necessary logs.