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How to resolve the issue: "Your trial has expired now, click 'Buy Now' to subscribe," after you have already purchased a subscription.

 Answer

If you encounter the message "Your trial has expired now, click 'Buy Now' to subscribe," follow the steps below to ensure your subscription is properly activated:

Step 1: Confirm License Assignment

Make sure your subscription license is assigned to your account:

  • If you purchased a Foxit PDF Editor or Foxit PDF Editor+ yearly subscription license:
    Refer to the "Deactivate/Activate license for owner" section in this Knowledge Base article for instructions on activating the license for the owner.

  • If you purchased Foxit PDF Editor with Admin Console or Foxit PDF Editor+ with Admin Console subscription license:
    Refer to this Knowledge Base article for instructions on assigning the license to the super admin.

Step 2: Ensure Foxit PDF Editor is Up-to-Date

Verify that the latest version of Foxit PDF Editor is installed:

  1. Open Control Panel -> Programs and Features and check the version of your Foxit PDF Editor.
  2. If it is not the latest version 2026, visit the My Apps section on the Foxit website to download and install the latest version.

Step 3: Activate the Software

Once the latest version is installed:

  1. Open Foxit PDF Editor.
  2. Log in with your Foxit account credentials (email and password) to activate the software.

Step 4: Reset the Foxit PDF Editor Environment (If Issues Persist)

If the issue persists after completing the steps above, try resetting the Foxit PDF Editor environment:

  1. Ensure Foxit PDF Editor is closed.
  2. Clear registry information:
    • Press Windows + R keys to open the Run dialog box.
    • Type regedit and press Enter.
    • Navigate to: HKEY_CURRENT_USER\SOFTWARE\Foxit Software and delete the folder named Foxit PDF Editor.
  3. Clear cache data:
    • Go to: C:\Users\(current username)\AppData\Roaming\Foxit Software.
    • Delete the folder named Continuous.
    • If you cannot see the AppData folder, go to View -> check Hidden items to make it visible.
  4. Restart Foxit PDF Editor:
    • Relaunch Foxit PDF Editor and log in with your account credentials to activate the software.

Contact Foxit Support

If the issue persists after following all the steps above, please contact Foxit support from case submission center for further assistance.