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Requesting a Refund for a Foxit Online Subscription

Explains how to request a refund for a Foxit online subscription.

Answer

Summary:

This article explains how to request a refund for a Foxit online subscription order within 14 days of purchase, according to our Refund Policy. Self-Service Refunds are only available for subscription products purchased online and are subject to the conditions outlined below.

Eligible Products for Self-Service Refund
  • Foxit PDF Editor
  • Foxit PDF Editor with Admin Console
  • Foxit PDF Editor+
  • Foxit PDF Editor+ with Admin Console
  • eSign Essentials
  • eSign Business
  • Foxit AI Assistant
  • Foxit Connectors
Refunds Are NOT Supported If:
  • The subscription order was made offline.
  • Your account role is not the Owner of the subscription.
  • The purchase was made more than 14 days ago.
  • The total order amount exceeds $3,000.
  • A refund for the same product was already requested within one month.
  • The subscription has been modified (e.g., upgraded, purchase additional subscriptions,switched to annual billing, or transferred).
  • Refunds for perpetual licenses are not supported online.
Steps to Request a RefundStep 1: Log in to Your Foxit Account

Go to Foxit Homepage at https://www.foxit.com/ and log in using the billing email address associated with your subscription.

Step 2: Access Your Subscriptions

Click your profile initials at the top of the page. From the drop-down menu, select Plans & Products->My Subscriptions.

Step 3: Cancel Your Subscription

Locate your active subscription and click on Manage option->Cancel Subscription.

Step 4: Handle Upgrade Suggestions

For Foxit PDF Editor products, you may see an upgrade option. If you still want a refund, click Continue Cancellation.

Step 5: Verify Your Account

Check your email for the verification code. Enter the code and click Continue Cancellation.

Step 6: Provide a Reason

Select your reason for cancellation and click Continue Cancellation.

Step 7: Confirm Cancellation

Click Confirm Cancellation. You will see: Your Refund Request Has Been Successfully Submitted.

Step 8: Check Status

Your subscription status changes from Active to Canceled.

Step 9: Refund Processing

You will receive a confirmation email. Refunds are processed to your original payment method within 10 business days, depending on your bank or payment provider.

Important Notes
  • Refunds may incur a fee depending on your payment method.
  • If you encounter issues, visit the Foxit Case Submission Center(https://kb.foxit.com/s/) and include: Order number, Billing email address, Reason for refund.
FAQs
  • How long does it take to receive a refund?

Within 10 business days, depending on your bank or payment provider.

 

  • Can I request a refund after 14 days?

No, refunds are only available within 14 days of purchase.

 

  • Will there be any fees?

Refunds may incur a fee depending on your payment method.

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