Answer
If you're encountering an "activation window is grey" error, please log in to https://account.foxit.com with the account that encountered the error on the browser to see if the login is successful.
There will have the following result:
Result 1If all of users cannot log in to https://account.foxit.com on the browser.
- Try to close the firewall or add the relevant request address to the whitelist：https://pheecws.foxit.com, https://account.foxit.com
- Also, remember to add below related domain names to the whitelist to see if they can be used normally *.connectedpdf.com, *.foxit.com, *.foxitcloud.com
If you've done the above, but all users still can't log in to the editor successfully, please contact your administrator or IT team to fix it.
Result 2If the user can log in to https://account.foxit.com on the browser, but still cannot log in on the Editor client.
- Clear editor cache data: Go to C:\Users\(current username)\AppData\Roaming\Foxit Software > Delete Foxit PDF Editor folder
- Restart the Editor and log in again.
If you've done the above, but all users still can't log in to the editor successfully, please contact Foxit support (via creating a support ticket) for further assistance. Thank you.
What information do you need to provide us- Those accounts that cannot successfully log in to the editor client.
- Screenshot errors, such as the screenshot at the beginning of this article.
- Screenshot of the user logging in to https://account.foxit.com on the browser, as shown below:
- CEF logs: get the log from: C:\Users\(current username)\AppData\Roaming\Foxit Software\Foxit PDF Editor\FxCEF32 , then send all files to us.