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Troubleshoot "Fail to get group information"(Azure SAML User Sync)

Provides troubleshooting steps for a Fail to get group information error during Azure SAML user sync configuration in the Foxit Admin Console.

Answer

Background: Some customers might meet "Failed to get group information" when selecting sync scope "Sync only assigned groups and users". This article explains how to troubleshoot in this case.

 

How to fix

1. Check API permissions

To obtain group info, it is necessary to configure some extra permissions Group.Read.All and GroupMember.Read.All in Azure. Please go to All applications → choose your Admin Console app→ API permissions, add these two permissions.


Make sure below three permissions are granted. For more details, please refer tohttps://kb.foxitsoftware.com/hc/en-us/articles/7399746625556-Microsoft-Azure-Active-Directory-SAML-SSO-2-0-user-sync-configuration.

2. Sign out admin console then sign in, try to get group info again.