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Troubleshoot "The server configuration link is incorrect"

Troubleshoots a The server configuration link is incorrect error that can appear in Foxit software.

Answer

The article explains how to kick-off troubleshooting when meeting error "The server configuration link is incorrect. Please try again later or contact the enterprise administrator".

This error may be caused by the firewall or the network blocking of the local security policy.

Solution:

Please try to close the firewall or add the relevant request address to the whitelist：

https://us-request.foxitservice.com https://cdn01.foxitsoftware.com https://cdn06.foxitsoftware.com https://cdn07.foxitsoftware.com https://cdn08.foxitsoftware.com https://cdn09.foxitsoftware.com https://globe-active.foxitservice.com https://www.foxit.com https://pheecws.foxit.com https://account.foxit.com https://cws.connectedpdf.comAlso, remember to add below-related domain names to the whitelist to see if they can be used normally
*.connectedpdf.com *.foxit.com *.foxitcloud.com *.foxitsoftware.com *.foxitservice.com

After you add these information, try to use browser to access these websites, such as:

https://pheecws.foxit.com https://account.foxit.com

and see if everything goes well. Normally ,it should be shown as following picture.

Note:

Open cmd → execute "netsh winhttp show proxy" to check if there is any proxy setting on current device.

In general, if you can access the URL https://account.foxit.com normally through your browser, you can activate the Editor normally.